Travellers want more flexibility. Here’s what hosts can offer right now.
COVID19 is affecting many of our students in our community, and many host worldwide. Of course, many people who would normally travel are choosing to stay home during this uncertain time, but some are still considering local stays and of course future travel. Our students have reported a huge rise in future guest bookings for pre wedding and wedding occasions, which were previously booked on foreign soil. So, in a pretty dark time for humanity worldwide, its not all doom and gloom. Here’s how to minimise the impact of COVID19 on your hosting business and meet those guests’ needs right now:
Adopt a more flexible cancellation policy
Understandably, many guests are uncertain about booking future travel. If you currently have a strict cancellation policy in place, consider switching to a flexible or moderate one. Don’t forget, you can always switch it back once this situation comes to its natural conclusion. Guests will have more confidence to move forward with a new reservation, knowing they have more flexibility to cancel.
Open your calendar for longer stays and offer weekly or monthly discounts
Many guests may be looking for weekly and monthly stays closer to home. By opening your calendar up for longer stays, you can attract these guests and get more predictability throughout the month. This will also reduce the amount of time you spend cleaning and prepping for new guests, which is certainly a positive if you are looking to stay home as much as possible yourself.
Let guests know your space has the amenities they need right now
As many face school closures and shift toward remote work, those who decide to book a stay may be drawn to a work and family friendly listing. If your space offers things like fast wifi, a comfortable workspace, and/or is family friendly, make sure to update your amenities to reflect that. Please do keep in mind that you should respect local guidelines about gatherings and social interactions at all times.
Offer self check-in
Many guests may prefer to check themselves in rather than meet in person, especially at times like these during COVID19 when social distancing is paramount. If you can, consider installing a key lockbox or smart lock with a keypad.
Review your cleaning routine
Guests may want extra info about the cleanliness of your space. You might consider sharing the extra cleaning protocols you have put in place, the types of cleaning products you are using and what you are using them for and the type of cleaning products you’ll have available for guests.
At Airpeachy, we recognise that this isn’t an easy time for hosts. While our core values as hosts haven’t changed, the world around us has. These days, with the global spread of COVID19, we have been challenged to redefine what the Airbnb community and togetherness means. Although we need to distance ourselves physically right now, we’re still all in this together.
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